Contact Sheet

Index

• Client Services

• Internal Transfer Groups

• Supervisor Transfers

• External Groups / Other

• RX Contacts

• Networks

• Faxing & Mailing Guide

  • How to Fax

  • Useful Fax Numbers

  • How to Mail to Physical Address

  • Mailing Addresses

• Email Addresses

Client Services

• Client Services Line: 844-630-7500

Internal Transfer Groups

• Internal Transfers should be made through the Evolve Business Processes tab.

Supervisor Transfers

• Supervisor transfers should be made through the Evolve Favorites tab.

• Contacts: Patrick Mellies, Kelly Bullard

External Groups / Other

RX Contacts

Networks

Faxing & Mailing Guide

How to Fax

1. Download the document to your computer.

2. Open & complete the IBA or IBSA cover sheet.

   • To: caller’s requested ATTN.

   • From: your first name.

   • Save file.

3. Open Outlook → New Email.

4. Attach files:

   • Fax Cover Sheet (first)

   • Requested documents

5. In To: field, enter fax number in this format:

   • Example: 0123456789@fax.alliednational.com

6. Add subject line.

7. Send email.

8. Clear Downloads.

Useful Fax Numbers

• Client Services: 913-901-0534

• Claims: 913-945-4399

• Health Care Management (HCM): 913-945-4394

• Datafied: 714-559-3053

How to Mail to Physical Address

1. Verify caller’s physical address.

2. Document the request in CM.

3. Open CM Activity → Customer Service : Other.

4. Advise caller: “It will take 24–48 hours for the document to be mailed.”

Mailing Addresses

Email Addresses